We get a lot of questions about text notifications in Textfree from iOS users.
What is a Push Notification?
Textfree uses Apple’s Push Notification Service to send you alerts when you are outside of the app. Your device will show you a popup (and usually play a sound) to let you know that a new message has arrived.
Why don’t I get Push Notifications?
When you first set up Textfree (and when you installed certain updates) we asked if it’s ok to alert you about new messages. Sometimes users decline the option by mistake (you aren’t alone, we’ve accidentally done it too!) This is the most common reason that people don’t get Push Notifications.
How do I turn Push Notifications on?
You’ll need to go into the settings of your iOS device to turn Push Notifications back on. We have a couple of helpful tips below, and detailed instructions on how to turn on notifications on this Support page. There are even screenshots posted to help you out!
- Make sure you’re using iOS 3.0 or later and have the latest version of Textfree.
- Push Notifications for Textfree won’t work if your device is jailbroken!
Still stuck after following these Support tips?
Click “submit a request” at the top of our Support homepage to send a private question to our Support department!
Go to blog home.
August 30, 2011 at 12:08 pm
notifications fail,
August 30, 2011 at 12:46 pm
aibo77
August 30, 2011 at 12:55 pm
i want my text to go to my fb but how do i.
August 30, 2011 at 1:09 pm
Hey there! Sorry about that, but texting to companies like Facebook or banks use “short code” which we don’t support at this time. If we get a lot of people asking for it on our User Feedback forum, we’ll look into it! Just click “Me too!” on this topic to vote: http://pinger.zendesk.com/entries/20054968-short-code-support
August 31, 2011 at 1:35 pm
haaaaaaaaaaaaa
September 13, 2011 at 3:41 pm
im not getting any of my text messages and i need them , they’re really important . only one shows up and i cant chech if the person replyed.how can i fix this ?
September 14, 2011 at 8:06 am
Hi there! You’re looking for help in the wrong place 😦 Head to our Help forums: http://pinger.zendesk.com and click “submit a request” at the top of the page to send a private request for help to our Support team!
March 16, 2012 at 5:43 pm
it’s funny b/c just now the same thing is happening with me. Well not “haha” funny but you get the idea.
December 21, 2011 at 4:40 pm
I have notifications turned on, and still nothing goes through. ( Meaning I’m not being told when I get a text ) Help please?
December 22, 2011 at 12:10 pm
Hey Jeff – We can’t help you from here 😦 Please email our Support team at support@pinger.com or fill out a help form on our help site:
http://pinger.zendesk.com/anonymous_requests/new
February 8, 2012 at 1:44 pm
If the phone is jailbroken, does that affect the push notifications.
February 8, 2012 at 2:48 pm
I think it does affect them
You can contact our Support team if you need more help: support@pinger.com or http://pinger.zendesk.com/anonymous_requests/new
June 5, 2012 at 8:05 pm
Hi
Why won’t notifications work on jailbroken devices? Is there any way to work around this? I was running and iPhone 4 jailbroken on 5.0.1 and receiving notifications just fine but I just updated to 5.1.1 jailbroken and it doesnt work that well. What’s the reason is there a possible fix?
June 6, 2012 at 11:33 am
Sorry, we don’t offer support for jailbroken devices
June 11, 2012 at 9:47 pm
I’m having trouble with my text free account. It was working fine but since yesterday it’s been acting stupid. It won’t show me any of my messages. I can only see them when I get on the compute and I can’t always get on. It’s really bothering me and idk how to fix it. I always turn off the phone to refresh it but it still won’t show my messages. Is there any way to fix it? Please help!!!
June 12, 2012 at 12:58 pm
Hey, you’re lookin’ for help in the wrong place! Please email support@pinger.com and our team will assist you with these problems!
July 4, 2012 at 10:29 pm
Help me . . it keeps showing the message to tell me if it keeps poping up go to support@pinger.com so i came here my problem is that it will only show me my messages if i refresh the messages & i cant see them till like 10 min later i really need to see my messages help me please !!!***
July 15, 2012 at 3:46 am
I have not been able to receive messages anymore form an out of country phone number. I was getting them but now can’t get them. They can get my messages though so whats up with that?
July 16, 2012 at 2:28 pm
Sorry, but I’m not sure why that’s happening. Please email this information to support@pinger.com so our team can investigate! Thanks in advance 🙂